If you’ve chatted with the NextMinute team lately, there’s a good chance you’ve come across Tarsha.
She’s based in Sydney, knows her way around the tradie world, and is all about helping customers get set up, stay organised, and feel a bit more in control of the business side of things. We thought it was the perfect time to give her a proper intro and let her answer a few questions in her own words.
Give us the quick intro, who’s Tarsha?
I’m Tarsha, part of the NextMinute crew helping tradies get the most out of their jobs (and keep their sanity). I’ve been around the industry for a while now and love working closely with customers to make things simpler, faster, and a whole lot less stressful. Also a proud Swiftie, so there’s usually a Taylor soundtrack somewhere in the background.
What made you want to come back to NextMinute?
The people, easily. There’s something pretty rare about a team that actually cares about each other, the product, and the customers. I missed that energy and the chance to properly help tradies run better businesses.
What’ll you actually be helping customers with day to day?
A bit of everything, getting set up, answering the “how do I do this?” questions, fixing the “why isn’t this working?” moments, and showing better ways to use NextMinute. The end goal is always the same: save time, stay organised, and feel like you’ve actually got things under control.
That last bit is probably the part most tradies care about most. Not more software for the sake of it, just less mucking around and a smoother way to run the day.
What do you enjoy most about working with tradies?
They’re straight shooters. No fluff, no dancing around things, just honest conversations about what works and what doesn’t. Makes it easy to build a good rapport, and even better when you can actually help.
In your opinion, what separates great customer support from average customer support?
Great support looks ahead, not just at what’s in front of you. It’s not just answering the question, it’s understanding what the customer’s trying to achieve and making their life easier long-term.
That’s probably a pretty good summary of the kind of support we want every customer to get from NextMinute.
When tradies are first getting started with NextMinute, what’s the biggest thing you want them to know?
Don’t feel like you need to learn everything straight away. Start with the basics, get comfortable, and build from there. Once it clicks, you’ll start seeing the time savings!
You’re based in Sydney. What do you love about it, and what can be a bit of a pain?
Love the Shire lifestyle, beaches, good food, and there’s always something happening. The downside? Parking at Cronulla on a sunny day… or anything that involves crossing a bridge!
What does life look like outside of work? What do you get up to when you’re off the clock?
Usually, catching up with family and friends, getting outdoors, or just slowing things down. I love good food, hanging out with my pets (big animal lover), and a bit of downtime to reset.
Quick-fire with Tarsha
Coffee order?
Possible red flag… but I’m not a coffee drinker! Give me a hot choccy or a chai any day.
Early bird or night owl?
Neither… I just really like sleep.
Favourite way to spend a weekend?
Good food, good company, a bit of sunshine, and my puppies.
Go-to comfort food?
Pasta—always.
Beach day or cosy day at home?
Cosy day at home, movie marathon, popcorn, snacks… done.
One thing you can’t live without?
Probably my phone… or my dogs (depends who’s asking).
Best thing about working with the NextMinute team?
The people, good humans, no egos.
One word your teammates would use to describe you?
Talkative (in a good way… I like to think).
Final word
We’re stoked to have Tarsha back in the mix and helping our customers get more out of NextMinute.
If you’re getting started, need a hand, or just want someone to help point you in the right direction, there’s a good chance Tarsha will be one of the friendly voices helping you out.
And if you hear a bit of Taylor Swift energy in the background, now you know why.
