Last Updated: February 12, 2026
NextMinute Australia PTY LTD ("we", "us", "our") is committed to protecting your privacy. This Cookie Policy explains how we use cookies and similar tracking technologies on our website (https://www.nextminute.com/au) and your rights to manage them.
This policy is designed to comply with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), the Spam Act 2003, and the EU General Data Protection Regulation (GDPR).
1. What are Cookies?
Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.
2. Why We Use Cookies
We use cookies for several reasons:
- Operational Necessity: These cookies are required for the technical operation of our site (e.g., security, bot detection, and login features).
- Performance and Analytics: These cookies help us understand how visitors interact with our website, helping us improve our services and your user experience.
- Functional: These allow the website to remember choices you make (such as your language or region) and provide enhanced, more personal features like customer support chat.
- Advertising/Marketing: These cookies are used to track visitors across websites to deliver relevant advertisements and measure marketing campaigns.
3. The Technologies We Use
Our website utilizes technologies from third-party providers including HubSpot (for CRM and marketing automation), Cloudflare (for security), and Elfsight (for customer reviews).
| Strictly Necessary |
|---|
| Name | Provider | Purpose | Duration |
|---|
| __hs_opt_out | HubSpot | Used by the opt-out policy to remember not to ask the user to accept cookies again. | Session |
| __hs_do_not_track | HubSpot | Prevents the HubSpot code from sending any information to HubSpot for tracking. | Session |
| hs_ab_test | HubSpot | Used to consistently serve users the same version of an A/B test page they have seen before. | Session |
| Analytics & Performance |
|---|
| Name | Provider | Purpose | Duration |
|---|
| __hstc | HubSpot | The main cookie for tracking visitors. It contains the domain, utk, initial timestamp, last timestamp, current timestamp, and session number. | 13 months |
| hubspotutk | HubSpot | Keeps track of a visitor's identity. It is passed to HubSpot on form submission and used when deduplicating contacts. | 13 months |
| __hssc | HubSpot | Tracks sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. | 30 minutes |
| __hssrc | HubSpot | Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. | Session |
| Functional |
|---|
| Name | Provider | Purpose | Duration |
|---|
| __cf_bm | Cloudflare / Elfsight | Used to support Cloudflare Bot Management and manage incoming traffic that matches criteria associated with bots. Used for the Elfsight Reviews widget. | Persistent |
| Marketing & Advertising |
|---|
| Name | Provider | Purpose | Duration |
|---|
| messagesUtk | HubSpot | Used to recognize visitors who chat with the Support team via the HubSpot Messages tool. | Persistent |
4. Lawful Basis for Processing (GDPR)
For users located in the European Economic Area (EEA), we process cookies based on the following:
- Strictly Necessary Cookies: Processed under Art. 6(1)(f) GDPR (Legitimate Interest) to ensure the website functions correctly and securely.
- Analytics, Functional, and Advertising Cookies: Processed under Art. 6(1)(a) GDPR (Consent). We will only deploy these cookies if you have provided explicit consent via our cookie banner.
5. Your Rights and How to Manage Cookies
You have the right to decide whether to accept or reject cookies.
A. Browser Settings
You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website, though your access to some functionality and areas of our website may be restricted.
B. Opting Out of Targeted Advertising
To opt-out of interest-based advertising, you can visit:
6. Your Rights under GDPR and APPs
As a user, you have rights regarding your personal data:
- Access and Correction: You can request access to the personal data we hold about you.
- Erasure: Under certain conditions, you can request that we delete your data.
- Withdrawal of Consent: You can withdraw your consent for cookie tracking at any time.
- Data Portability: You can request a copy of your data in a structured, machine-readable format.
7. International Data Transfers
Information collected by cookies may be transferred to and stored in countries outside of Australia or the EEA, including the United States, where our service providers (like HubSpot) are located. We ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your data.
8. Contact Information
If you have any questions about our use of cookies or this policy, please contact us:
NextMinute Australia PTY LTD
Email: privacy@nextminute.com
Web: https://www.nextminute.com/au/company/contact
