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1. Let’s start simple – who are you and what’s your new role at NextMinute?
I’m Duncan - part of the Training and Support team at NextMinute. I’m your go-to for getting you up and running smoothly: I’ll help with onboarding, demo the tools, and be around to help out whenever stuff gets tricky.
Basically - I make sure you get set up properly and keep rolling without headaches
2. Where in NZ do you call home, and what do you love most about living there?
Auckland - the best part of Auckland has to be all the great food.
3. What were you doing before joining NextMinute? Any highlights from your previous gigs?
Before NextMinute, I was working in technical sales, selling tech-type products and trying to hit targets. I left because it just wasn’t for me; I didn’t enjoy the push to sell, and I wanted a role where I could actually help people instead of pressuring them.
4. What attracted you to NextMinute and to working with tradies in particular?
I was drawn to NextMinute after my first interview because the team had a great vibe, genuine people, and I wanted to be part of that culture. Also the product - so easy to use but solves so many real problems.
5. When you’re talking to a new customer for the first time, how do you explain what NextMinute actually does for them?
NextMinute gets all that stuff that’s in your head and on paper and puts it somewhere useful that you can access and share with the team. It also shows you clearly if you’re making money or not.
6. You’re on the support frontline – what can Kiwi customers expect when they get you on the other end of the phone or chat?
They’ll get someone that picks up the phone and is ready to sort out their problem. There are no dumb questions - whenever you feel like it’s all too hard just give us a call and we’ll make it easier for you.
7. Got any “wins” or moments with customers that have stuck with you?
Too many to count!
8. Be honest: what parts of tech/software do you secretly geek out on?
I love jamming some video games - does that count?
9. Outside of work, what does a typical weekend look like for you?
My weekend usually involves taking the dog for a big walk - some of my favourites include Kakamatua, Muriwai Beach or Waiuku forest
10. If you weren’t working in support, what job could you see yourself doing on the tools?
I’d be a landscaper - I love getting some fresh air and being outdoors. If you saw my garden at home you’d definitely think I’d make a shit landscaper.
11. Every tradie has a shocker story – what’s the biggest stuff-up you’ve made on a job, project, or DIY attempt?
I don't get on the tools too much but I did paint the inside of my house - everything went fine but it does look a bit shocking.
12. What’s one thing you wish every new NextMinute customer knew before they got started?
That it’s really easy to get to a point where you can see how much margin you’re making on each Job and Task. It just requires a bit of training to get there!
13. Lightning round:
- Coffee order: Whatever
- Go-to knock-off drink: Guiness
- Favourite arvo snack: Noodles
- Song you’d put on the site radio: Anything by Nickelback
- Tool you’d most hate to lose: I lose it all the time but
16. What’s something people might be surprised to learn about you?
Most people are surprised to learn that I enjoy baking, especially when it comes to making a really good apple crumble.
17. Any message you’d like to pass on to Kiwi tradies thinking about giving NextMinute a go?
Give it a go. If you’re busy on the tools, NextMinute genuinely helps take the admin pressure off so you can focus on the work that matters.
